Privacy Policy

Last updated: 25 September 2026

About this policy

Computerbank Victoria Inc. (ABN 98 004 700 560) is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

We may collect the following personal information:

Name and contact details (phone, email, postal address)
Proof of eligibility (concession card, student ID, or asylum seeker referral details) when you purchase a computer
Volunteer application details (skills, availability, references)
Messages and enquiries you send us through the forms on our website
Donation records for receipting purposes
Website usage data collected via cookies and analytics (see Cookies below)

How we use your information

We use personal information to:

Process computer sales and verify eligibility
Manage volunteer applications and roster scheduling
Issue donation receipts
Reply to your messages and enquiries
Communicate with you about our services and events
Improve our website and services
Comply with legal obligations

Disclosure of information

We do not sell, rent, or trade your personal information. We may share information with:

Government bodies where required by law (e.g. the Australian Charities and Not-for-profits Commission)
Service providers who assist our operations (e.g. website hosting, payment processing), bound by confidentiality obligations

Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. When personal information is no longer needed, we securely destroy or de-identify it.

Cookies and analytics

We use two analytics services to understand how the website is used, so we can improve it and see which of our Google ads bring people to us:

Google Analytics sets cookies to count visits, the pages viewed and how visitors arrived. When you send one of our forms or tap a phone number, it records that it happened, but not what you wrote. Google Ads uses those records, and its own cookie when you arrive from one of our ads, to tell us which ads led to an enquiry. We don't use them to follow you with ads on other sites. You can opt out with Google's browser add-on, or by blocking cookies.
Cloudflare Web Analytics counts visits without cookies and without identifying you.

Our forms also use Cloudflare Turnstile to check that a person, not a bot, is sending them. You can control cookies through your browser settings; blocking them won't stop the website or its forms from working.

Third-party links

Our website may link to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Access and correction

You have the right to request access to your personal information and to ask for corrections. To make a request, contact us at [email protected].

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact us

Computerbank Victoria Inc.
60 Belfast Street, Broadmeadows VIC 3047
Phone: (03) 9600 9161
Email: [email protected]